Support Process Documentation

What to do if you need help?

• Klick on the relevant topic below and see hints given there

• Contact the 1st level support. If the problem can't be solved, then 1st level support escalates the case to the 2nd level support

• Telephone or chat is faster and more economical for simple problems. Use the form for more complex problems.

What to do if you need hardware?

• The responsible manager opens a ticket under the respective category (e.g. Mac-if a Mac is needed). In the ticket please describe, what and for whom it is needed.