Fingerprint reader in Zurich

Access rule in Zurich SF111 only

The doors in Zurich follow a special access plan:

Problem and Solution

Normally, the scanner lights up with a flashing red light, when a finger is placed on it. If there is no flashing light when a finger is placed on it, check the following:

1) Blue light is on above the "Glutz" button?
Yes, proceed to point 2.
No - if not, press some buttons to see if the system reacts in any way. If not, there is probably no electricity on the system - wait a moment to see if it is just a quick outage. If it is not a quick outage, (and no power outage in the area), contact First Level Support immediately.

2) Blue light is on, but scanner is not reacting (flashing red light) when you put in the finger?
Yes - warm up your finger and try again coming from the upper side of the scanner down onto the glass. If it still does not work, please manually restart the scanner as per below information.

How to reset a Bio controller manually at the door:

Press the "C" button 3 times in a row and always until it stops beeping
After a moment, the blue light should vanish which indicates the system is rebooting.
After a minute, the system should be back up and working again.

Please inform second level support in case of a needed re-boot so that the source of the problem can be analysed.

If after all these steps the system does still not work, and it is not a general power outage in the area, please contact First Level Support immediately.

Access report for each door

The controllers of the doors can be reached by the following IP numbers:

Zur SF111: Main door and all 3 key pads: http://192.168.5.240
Zur SF113: Door to 1st Floor Classroom & Staff Room; 1 keypad only (iCognize): http://192.168.5.163:11111/
Zur SF116: Both main doors at SF116: http://192.168.6.111
Zur SF116: Door in Staircase to rooms on the right; 1 keypad only (iCognize): http://192.168.5.163:11111/
Zur SF119: Side door at SF113 to stair case: http://192.168.5.241

Maintainance contract

Tandem has a maintenance contract with Glutz AG which offers the following services:

Telephone support during office hours.
Glutz has direct access via the Internet to our system for better support.
A technician will available and taking care of the problem in less than 24h.
Glutz keeps all needed spare parts on stock for us.
20% discount on spare parts and work.
Yearly system check on-site by a technician checking hardware, software, setting, configurations, etc. Working time and travel expenses are included for this regular check.

The cost of the maintenance contract doesn't include:

Work time and travel expenses (expect yearly check)
Material cost (20% discount)
Software upgrades

Reset Bio controller

The access system work very reliable. We had very few issues during the last 15 years ! However, a SYSTEM RESET is always a good idea to re-animate a blocked system or to solve any other strange behaviour of the system.

How to reset a Bio controller online:

Login into the corresponding controller (see chapter "access report for each door" above)
Click on the tab "System Services"
Click on "Neustart des Systems in 1 Minute"
Wait a few minutes and try again

Please inform seconds level support so that the source of the problem can be analysed.

Battery exchange for the door at Seefeldstrasse 119

The door controller for the stair case door at the Seefeldstrasse 119 runs on battery, which needs to be replaced every year. Please exchange the battery following the instruction video below, as soon as you see a red LED blinking:

Doorbell SF119 does not work:

1) It does not ring the when the doorbell is pressed --> possible "Wackelkontakt" --> Please create a ticket; maintenance will look into it

2) It rings when pressing the doorbell, but the door does not open --> possible issue with time settings --> Please create a ticket; maintenance will look into it

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