Printers

1st level: Most printers have a specific 1st level support person assigned. This person takes care of minor problems such as toner changes or paper jams.
In case of a printer problem like paper jams, broken parts, no responding, etc - the 1st level support (Name in blue) is directly calling the 3rd level support which will solve the problem in 24 hours. Please describe the problem and indicate serial number below (number in brackets).

Below is the list of assigned 1st lever persons:

• ZH SF111, Reception: HP E87740 A3 color with Booklet Finisher: Sandra or Simone

• ZH SF111, 2nd floor: HP E87740 A3 color: Sandra or Simone

• ZH SF119: HP E858045 A4 color: Martin

• ZH SF116: HP E858045 A4 color: Tanya

• Zollikon: HP E78625z: Monica

• Erlenbach: HP E78625z: Sandra

2nd level: In case there is a problem linked to Mac computers contact Philip, Tel: 043 500 10 27, Support-Form
2nd level: In case there is a problem linked to Chrome computers contact Martin, Tel: 043 500 10 95, Support-Form

3rd level: Sysprint AG, support@sysprint.ch or Tell: 044 730 23 45.    For administration: info@sysprint.ch